RETURNS & EXCHANGES
We want you to be 100% satisfied with your purchase. If something isn’t right, we’re here to help.
14 DAY RETURN WINDOW
You have 14 days from the date your order is delivered to request a return or exchange.
Returns or exchanges requested outside of this window will not be accepted.
ELIGIBLE ITEMS
Items must be unworn, unwashed, and in original condition with all tags and packaging attached.
Items marked as “Final Sale” are not eligible for return or exchange.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item you received is defective.
We recommend using a trackable shipping service.
HOW TO START A RETURN OR EXCHANGE
CONTACT US
Email us at support@livingdeadinc.com with your order number and reason for return or exchange.
RECEIVE INSTRUCTIONS
We'll respond within 1-2 business days with return instructions and the return address.
SHIP YOUR ITEM
Package your item securely and ship it back within 7 days of our approval. Items sent without approval will not be accepted.
REFUND OR EXCHANGE
Once we receive and inspect your return, we'll process your refund or send your exchange within 3-5 business days.
RETURNS
Approved returns will be refunded to your original payment method. Please allow 5-10 business days for the refund to appear in your account after it has been processed.
EXCHANGES
Exchanges are subject to product availability. If the item you want is out of stock, we'll issue a refund and you can place a new order.
DEFECTIVE OR INCORRECT ITEMS
If you received a defective or incorrect item, please contact us within 7 days of delivery at support@livingdeadinc.com with photos of the issue. We’ll cover the return shipping and send you a replacement or refund right away.
